<aside> 💡 SilkChart provides AI-powered feedback on your sales conversations, helping you improve your objection handling and overall sales effectiveness. This feature is currently only available for sales calls.

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How It Works

After each sales call, you'll see a detailed breakdown in your playbook section that includes:

AI-Powered Objection Handling Guidance: What You Said vs. You Could Have Said

Each key moment in your call is analyzed, showing:

• 🎯 The exact quote of what you said
• ⏱️ The timestamp when it occurred
• 💡 A suggested alternative response
• ✅ Which items you completed from the playbook vs. which you didn’t

Playbook Execution Analysis

SilkChart analyzes how well you executed your chosen playbook during the call by:

• Tracking completion of each playbook element
• Showing checkmarks (✅) for completed items
• Highlighting missed opportunities (❌) with specific feedback
• Providing timestamps for when each playbook element was addressed
• Offering suggested improvements for any missed or partially completed items

Key Drivers

Look for the "KEY DRIVER" tag - these are moments that significantly impact your call's effectiveness.

💡The free plan includes Playbook Adoption Analysis for 10 calls per month and unlimited Objection Handling Coaching. Upgrade to Pro to get unlimited playbook analysis and identify more opportunities to improve your sales conversations.